This five-day, hands-on training course provides you with the advanced knowledge, skills, and abilities to achieve competence in troubleshooting the VMware vSphere® 7.x environment. This workshop increases your skill and competence in using the command-line interface, VMware vSphere® Client™, log files, and other tools to analyze and solve problems.

By the end of the course, you should be able to meet the following objectives:

• Introduce troubleshooting principles and procedures 
• Practice Linux commands that aid in the troubleshooting process 
• Use command-line interfaces, log files, and the vSphere Client to diagnose and resolve problems in the vSphere environment 
• Explain the purpose of key vSphere log files 
• Identify networking problems based on reported symptoms, validate and troubleshoot the reported problem, identify the root cause and implement the appropriate resolution 
• Analyze storage failure scenarios using a logical troubleshooting methodology, identify the root cause, and apply the appropriate resolution to resolve the problem 
• Troubleshoot vSphere cluster failure scenarios and analyze possible causes 
• Diagnose common VMware vSphere® High Availability problems and provide solutions 
• Identify and validate VMware ESXi™ host and VMware vCenter Server® problems, analyze failure scenarios, and select the correct resolution 
• Troubleshoot virtual machine problems, including migration problems, snapshot problems, and connection problems 
• Troubleshoot performance problems with vSphere components

• System administrators 
• System integrators

• VMware vSphere: Fast Track [V6.x] or [V7] 
• VMware vSphere: Install, Configure, Manage [V6.x] or [V7] 
• VMware vSphere: Optimize and Scale [V6.x] or [V7] 
• Equivalent knowledge and administration experience with ESXi and vCenter Server
• Experience in working with a command-line interface is highly recommended.

1 Course Introduction

• Introductions and course logistics 
• Course objectives

2 Introduction to Troubleshooting

• Define the scope of troubleshooting 
• Use a structured approach to solve configuration and operational problems 
• Apply a troubleshooting methodology to logically diagnose faults and improve troubleshooting efficiency

3 Troubleshooting Tools

• Use command-line tools (such as Linux commands, vSphere CLI, ESXCLI) to identify and troubleshoot vSphere problems 
• Identify important vSphere log files and interpret the log file contents

4 Troubleshooting Virtual Networking

• Analyze and resolve standard switch and distributed switch problems 
• Analyze virtual machine connectivity problems and fix them 
• Examine common management network connectivity problems and restore configurations

5 Troubleshooting Storage

• Troubleshoot and resolve storage (iSCSI, NFS, and VMware vSphere® VMFS) connectivity and configuration problems 
• Analyze and resolve common VM snapshot problems 
• Identify multipathing-related problems, including common causes of permanent device loss (PDL) and all paths down (APD) events and resolve these problems

6 Troubleshooting vSphere Clusters

• Identify and recover from problems related to vSphere HA 
• Analyze and resolve VMware vSphere® vMotion® configuration and operational problems 
• Analyze and resolve common VMware vSphere® Distributed Resource Scheduler™ problems

7 Troubleshooting Virtual Machines

• Identify possible causes and resolve virtual machine power-on problems 
• Troubleshoot virtual machine connection state problems 
• Resolve problems seen during VMware Tools™ installations

8 Troubleshooting vCenter Server and ESXi

• Analyze and fix problems with vCenter Server services 
• Analyze and fix vCenter Server database problems 
• Examine ESXi host and vCenter Server failure scenarios and resolve the problems